CraftMyCV

1. Who We Are

CraftMyCV is an AI-based resume and cover letter application provided by EssexWeb ("we", "us", or "our"). If you have questions about this policy or your data, you can contact us at [email protected].

2. Information We Collect

Information you provide

• Resume, CV, cover letter, employment history, education, projects, certifications, skills, and other career-related content you upload, paste, or type into the app
• Job descriptions and role requirements you provide
• Prompts, instructions, and edits you submit to generate or refine resume or cover letter content
• Files you upload for parsing, such as PDF or DOCX resumes
• Your email address if you sign in, request support, or contact us
• Contact details you send if you contact support, such as your name and email address

Information collected automatically

• Basic device and app information such as device model, OS version, and app version
• Technical logs needed for security, troubleshooting, and performance monitoring
• Crash or diagnostic data, where enabled by the app or platform

3. How We Use Your Information

We use personal information to:

• Provide the core app features, including resume building, cover letter generation, resume parsing, tailoring, and exports
• Generate, rewrite, and improve resume or cover letter content based on your input
• Maintain, secure, and improve the app and its performance
• Respond to support requests and user enquiries
• Enable email-based sign-in and account-related functions
• Enforce usage limits such as guest access, free plan limits, and Pro entitlements
• Comply with legal obligations and enforce our terms

We do not sell your personal information to third parties.

4. AI Processing

CraftMyCV uses artificial intelligence tools to analyse the information you submit and generate resume improvements, tailored content, job-specific suggestions, and cover letters. This may include processing resume text, job descriptions, prompts, and related career information through service providers that help us operate the app.

Please do not submit highly sensitive personal information unless it is necessary for your resume, CV, or job application materials.

5. On-Device Storage and Resume Data

CraftMyCV is designed so that your resume data stays on your device. We do not store your resumes on our servers for general account storage or syncing.

However, when you use AI-powered features such as resume parsing, resume enhancement, tailoring, or cover letter generation, the content you choose to process may be sent securely to third-party processing providers solely to deliver that feature.

6. Legal Bases for Processing

Where UK GDPR applies, we rely on the following legal bases as appropriate:

• Contract: to provide the app and its requested features
• Legitimate interests: to secure, maintain, and improve the app
• Consent: where you choose to provide optional information
• Legal obligation: where we must retain or disclose data by law

7. Sharing of Information

We may share information only where necessary with:

• Authentication or email sign-in providers
• Hosting, storage, and infrastructure providers
• AI and processing providers that help deliver app features
• Analytics, diagnostics, or crash-reporting providers, if used
• Professional advisers, regulators, or law enforcement where required

These providers may process data on our behalf under contractual and security obligations.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide the app, resolve disputes, maintain security, and comply with legal obligations.

Resume and cover letter content stored locally on your device remains under your control unless you delete the app or remove the content yourself.

If you contact us and want your data deleted, you can request this by emailing [email protected].

9. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

10. International Transfers

Some service providers may process information outside the United Kingdom or your country of residence. Where this happens, we aim to use appropriate safeguards required by applicable data protection law.

11. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, and in some cases to receive a copy of it in a portable format.

To exercise these rights, contact [email protected].

12. Children's Privacy

CraftMyCV is not intended for children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information through the app, please contact us so we can review and remove it where appropriate.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date on this page. Your continued use of the app after changes take effect means you accept the updated policy.

14. Contact

If you have questions, requests, or complaints about this Privacy Policy or our handling of personal information, contact:

EssexWeb
Email: [email protected]
Website: https://essexweb.uk