Privacy Policy — PlantSense AI

1. About This App

PlantSense AI is an Android app developed by EssexWeb that helps users identify plants, receive care guidance, track plant health, and manage watering reminders.

PlantSense AI is intended for a general audience aged 13 and over. It is not designed or marketed as a children's app.

This policy applies to the PlantSense AI mobile app. The general website privacy policy covers essexweb.uk separately.

2. Information We Process

Depending on how you use the app, we may process the following categories of information:

• Plant photos that you choose to upload for identification or health analysis
• Plant care data you save in your garden, such as plant names, notes, and reminder-related details
• Device notification preferences used for watering reminders
• Subscription and purchase status needed to unlock Pro features
• Basic technical data required to operate and secure the app

PlantSense AI does not use advertising SDKs and is not designed to sell your personal data.

3. How We Use Information

• To identify plants from photos you submit
• To generate health assessments and care guidance
• To save your plant collection and related care details
• To send watering and plant-care reminders when enabled
• To manage free and Pro feature access
• To maintain app security, performance, and reliability

4. AI Processing and Third Parties

When you request plant identification or health analysis, the photos and related prompt data you submit may be processed by third-party AI infrastructure used to provide those features.

If you start or manage a paid subscription, billing is handled by Google Play. Payment card details are processed by Google under its own terms and privacy policies.

We may also rely on service providers that support app hosting, delivery, and security. Those providers may process limited data only as needed to operate the service.

5. Device Permissions

PlantSense AI may request access to the following permissions:

• Camera or Photos: to let you scan plants and upload images for analysis
• Notifications: to send watering and care reminders if you choose to enable them
• Internet Access: to process AI scans and sync app functionality that depends on online services

You can manage these permissions in your device settings at any time.

6. Data Retention and Security

We retain information only for as long as reasonably necessary to provide the app's features, maintain subscriptions, resolve support issues, meet legal obligations, and protect the service.

We use reasonable technical and organisational measures to help protect information handled through the app. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Children's Privacy

PlantSense AI is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Because the app allows users to upload photos for plant identification and analysis, parents or guardians who believe a child has provided personal information through the app should contact us so we can review and delete it where appropriate.

8. Your Rights

Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction of personal data we process about you.

To request deletion of your PlantSense AI account and associated server-side data, use our account deletion request page.

To make a privacy request, contact [email protected].

9. Changes to This Policy

We may update this privacy policy from time to time. If we make material changes, we will update the date on this page.

10. Contact Us

If you have questions about this policy or about PlantSense AI, please contact us:

• Email: [email protected]
• Website: essexweb.uk